General
- Do I need to notify Aven if I transfer my property into a living trust?
- Where does Aven get information about prospective customers?
- Do you have a physical branch I could visit in person?
- I lost my invitation to apply that I received in my mail, can I get it again?
- I received a card in the mail after canceling my account within the rescission period. Should I be concerned?
- Why did I recieve a Form 1099-MISC from Aven
Refinancing with Aven
Payments
- When will my payment be reflected in my available credit?
- Is there a grace period for Aven payments?
- What happens to my excess payment?
- How can I pay my bill through another bank?
- Can I change my payment due date?
- How can I see how much of my payment is going to principal and interest?
Notary Sessions
Cash Back Rewards
Application Process
- Why does someone have to complete the notarization process?
- How can someone complete a notary session if an additional signer is not available at the same time?
- Can my offer change after I get prequalified?
- Is there an initial draw requirement?
- Which states is Aven available in?
- Can an applicant go back and add proof of additional income?
Account Use
- My credit is frozen. What can I do?
- What happens if an account remains unused?
- Where can I use my card?
- How do I activate my card?
- Can I get cash or checks?
- Why is the pending transaction amount different from the purchase?
Account Management
- Do I need to notify Aven if I transfer my property into a living trust?
- Can I connect my bank account during the rescission period?
- Can I decrease my line size?
- Do you issue IRS Form 1098?
- Can you delete my personal information?
- Can the card be shipped to an alternate location?
Before You Apply
- Is Aven a credit card or a home equity line of credit?
- Will the HELOC be secured solely by the dwelling or by the entire property including the land?
- Is Aven a HELOC or HELOAN?
- For HELOCs, what types of homeownership vesting does Aven accept?
- Will applying for both the HELOC and Rewards cards mean two hard credit checks?
- Can I open another Aven Card on my second property?
Offer, Rates & Fees
- Is the rate variable?
- How does Aven determine the credit line size and interest rate?
- Does Aven offer a fixed rate?
- Is there a fee added or taken out?
- Does Aven offer a rate match or guarantee?
- Is there interest on a cash out fee?