Eligible account holders must pay the minimum due, make the plan’s lump-sum payment, then immediately email Aven support to request allocation to that plan.
If customer service confirms that the account is eligible, the account holder must complete the following steps in order:
1. Pay the minimum due. The minimum amount due for the current billing cycle must be satisfied first.
2. Make a lump-sum payment. Once the minimum due is cleared, the account holder makes the lump-sum payment for the specific plan.
3. Contact customer service. The account holder must contact Aven support at support@aven.com immediately after making the payment to advise the team that the payment should be allocated to the specific plan.