Frequently Asked Questions
- Do I earn any cashback if I book my hotel stay outside the Aven Travel Portal?
- How do I earn 10% cashback on hotel bookings?
- How do I file a complaint about my hotel stay?
- How can I request a receipt for my reservation?
- How do I cancel my reservation?
- What should I do if I want to extend my stay?
- What should I do if I check out earlier than planned?
- Can I request an early check-in or late check-out?
- What documents do I need to present to the hotel at check-in?
- Can I book hotels outside of the US?
- Can I add my hotel loyalty membership when booking with Aven?
- Can I use my hotel loyalty rewards, discounts, or coupons when booking with Aven?
- Can I request a room/bed upgrade?
- Can I book for someone else using my Aven account?
- If I use my Aven card, will I earn points?
- Are there any booking fees when reserving through Aven?
- How can I change or modify my reservation?
- Where can I find my reservation in the app?
- What should I do if I didn’t receive my booking confirmation?
- Will I receive a confirmation email after booking?
- Can I use my Aven card to pay directly at the hotel?
- How can I make a hotel reservation using my Aven card?