Home Improvement Line (HIL)

Product, Eligibility & Origination

• Should I expect a Welcome Call?
• Where and how do applicants apply for HIL (Home Improvement Line) financing?
• What is the Home Improvement Line (HIL) and what products are offered?

Terms and Disbursements

• What financing terms apply to HIL (Home Improvement Line) accounts?
• How does project funding work?
• What is the difference between approved amount, credit limit, and project amount for Home Improvement Lines (HIL)?

Account Servicing

• How do cardholders access statements, AutoPay, and Account Agreements?
• What are HIL (Home Improvement Line) Support's business hours and contact details?

Escalations

• What happens if a project is canceled or service is incomplete?
• Why is identity verification required, and how are verification issues handled?