To close your Aven account, please use the payoff function in the Aven app or request a payoff quote by emailing support@aven.com. Your statement balance does not equal your payoff amount and sending a payment for the balance might delay the payoff process and the account’s closing.
The account will be reported as closed to the credit bureau(s) at the end of the current billing cycle. If the payoff results in a credit balance, the credit balance will be refunded via ACH or by check.
For payoffs by certified funds (wires or cashier’s checks), the lien release will be sent to the county recorder within 5 business days after the funds are final. Any payment by non-certified funds (personal checks, direct deposit or e-check from your bank's bill payment system, ACH, etc.) may result in an up to 60 day delay prior to the lien release being sent to the county. Aven will not be responsible for missed closings, rate lock expirations, or any other situations when you pay by non-certified funds.