Email us at support@aven.com or go to the Debt Protection tab located in the sidebar menu of your Aven mobile application.
There you will see a link to file a claim. You will be routed to Securian Financial - our claims administrator - to provide details related to your job loss event and submit documentation.
Once a decision has been made, Securian Financial will notify you and Aven and issue a payment to Aven under the contractual liability policy. Please note that the cancellation date would be effective as of the date of unemployment.